Solve GM MDI2 Global TIS V32 cannot be found

How to solve GM MDI2 Global TIS V32 cannot be found?

Customer problem:

It will not connect with global tis v32 tried on 3 different laptops. MDI manager finds and connects the GM MDI Diagnostic Tool device but global tis has a red X through the device when trying to select it, see images attached. Are you able to help via remote still need help asap? Thanks!

solve GM MDI2 Global TIS V32 cannot be found-1 (2)
solve GM MDI2 Global TIS V32 cannot be found-2 (2)

The solution offered by engineer:

The global TIS software you installed is old, and it only can be activated on Windows XP. Please change the XP system.

solve GM MDI2 Global TIS V32 cannot be found-3 (2)
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